Terms and Conditions

Please think of others – First Sun Holiday Park is a Communal Holiday Park
 

1. Park Etiquette

• Check in time for Powered Sites –  11 am. For Onsite Accommodation – 2pm

• Check out time is on or before 10am (NSW time)

• All payments should be finalised in advance or upon arrival and all extra guests must be paid for upon arrival

• The guest name on receipt and/or on register is responsible for ensuring all people in their group staying or visiting the Park complies with these Park Rules

• Visitors must park in designated area beside office

• Speed limit is 10km (equivalent to a fast walk). Pedestrians have right of way at all times

• The use of skateboards, roller skates, roller blades, scooters, bicycles and ball games in our Park is at Park Manager’s discretion

• Please restrict noise from radios, televisions and social gatherings. NO excessive noise after 9.30pm. All visitors must leave the Park at 9.30pm

• Please keep your site and other park facilities you use clean & tidy. Rubbish and recycling bins as well as waste water drains and a clothes drying area are positioned throughout the park for your convenience

• 15 amp leads must be used to connect to power outlets

• No refunds or credits due to bad weather
• No fires
• ​No Pets

2. Site Bookings, Boundaries and Usage

Site allocation is at manager’s discretion. Site preference is requested but no guarantee of a particular site is given to a customer. Your site allows for one car and your camping setup (van/tent/camper trailer) with up to a metre separation to the boundaries. Consult closely with Park staff and Park map to know exactly what the layout of your site is and how to best fit onto it comfortably.
The Park’s natural bushy setting also means that we have a great variety of site sizes and shapes interspersed with many trees. We feel that it is important that your site selection is perfectly matched to your needs to ensure you have a great stay with us. We have also included the following information and guidelines to further enhance your holiday.

3. Zero tolerance rules

Failure to abide by the rules below may result in your stay with us being terminated. NO second chances, NO warnings, just immediate eviction from the Park with no refund given.

• Anti-social behaviour towards other guests

• Stealing from other guests staying at the Park

• Abusive language and swearing

• Undue noise and behaviour after 9:30pm

• Excessive drinking of alcohol or use of drugs

• Not accepting instructions from Park Management and /or Security

• Damage of any kind to Park property and facilities

• Gatherings of more than 6 people on any one site is not allowed unless prior arrangements have been made with Reception

• Non-payment of park fees

4. Cancellations or Booking Amendments

Visitors' stays are subject to the consumer guarantees under the Australian Consumer Law (ACL). The ACL sets out when a visitor will be entitled to a refund due to a breach of one of the guarantees. In addition to this, council will also provide a partial refund of a deposit or prepayment where a customer changes their mind about staying, provided the following circumstances are met:

Peak and High period bookings:
Where at least 28 days written notice of cancellation has been given before being due to arrive, deposits or prepayments will be refunded with the following options:

Option A

• full credit of deposit or prepayment to a future booking
• deferral dates must be provided at the time of request 
• deferring can only happen once with any booking and if the second booking cannot be kept, the whole deposit or prepayment is lost
• any deferred dates must be within 6 months of the original booking date. 

Option B

• Refund of deposit or prepayment less $100.00 administration fee

Notification for bookings cancelled within 28 days prior to arrival will forfeit full deposit or prepayment 
 

Off Peak and Shoulder Period Bookings
Where at least 48 hours written notice of cancellation has been given before being due to arrive, deposits or prepayments will be refunded with the following options:

Option A

• full credit of deposit or prepayment to a future booking 
• deferral dates must be provided at the time of request 
• deferring can only happen once with any booking and if the second booking cannot be kept the whole deposit or prepayment is lost 
• any deferred dates msut be within 6 months of the original booking date

Option B

• Cash or credit card refund of deposit or prepayment less $50.00 administration fee

Notification for bookings cancelled within 48 hours of being due to arrive will forfeit full deposit/prepayment 

Method of refund:

• cash payments in person - refunded by cash. Providing sufficient cash reserves are held at the park. 
• credit card payments - refunded back to credit card 

All Seasons

• should guests vacate a site early due to weather conditions no refund or credit is to be given
• tariffs and deposits are not refundable if your stay is cut short 
• park management reserves the right to relocate or change the booked site number prior to or at arrival 
• booked sites will only be held for 24 hours from booked time of arrival, unless otherwise arranged
• no administration fee will be charged for bookings made and cancelled the same day 
• customers can write to council requesting a refund for cancellation of booking due to unforseen circumstances. Council will deal with these matters on a case by case basis. 

 

5. Additional Fees for special services or hire equipment

Some services require an additional fee and these include hire equipment, purchase of additional personal items from reception. This is at the expense of the guest.
 

6. Damage to the Park

Any guest or visitor of a guest who willfully or through their negligence damages the Park facilities or its property must pay for the damage. Guests are responsible for damages caused by their guests and children.
 

7. Damage & Personal Injury

Disclaimer. To the extent permitted by law, the Park and Belgravia Leisure excludes any liability to the Guest Booking Agreement, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Guest and/or any other person, or for any costs, charges or expenses incurred by the Member, arising from or in connection with the Booking Contract and/or the services/products provided by the Park and/or Belgravia Leisure, and/or any act or omission of the Park and/or Belgravia Leisure.

8. Breach of Park Rules (Terms & Conditions)

 
Any breach of these terms and conditions will result in a warning and any further breach will result in a second warning and your stay being terminated. A proven serious breach of the general conditions of entry may result in immediate termination of your stay without warning. The Guest, Belgravia Leisure and the Park each hold reciprocal rights of termination for a material breach of any term or condition of the Accommodation Agreement.

9. Privacy

A Customer’s “personal information” (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by the Park or Belgravia Leisure to provide you with the services contemplated in accordance with your accommodation Contract. Please refer to the privacy statement on the website.